Our website address is: https://www.dizzyandvertigo.com.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact Forms

We collect data submitted through contact forms for customer service and inquiry purposes. We do not use the information submitted through contact forms for marketing unless explicitly stated.

Cookies

If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so you do not have to fill in your details again when leaving another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will set up several cookies to save your login information and screen display preferences. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after one day.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor had visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website.

Analytics

We collect analytics data to improve the website’s performance and user experience. This data may include anonymized information such as IP address, browser type, and behavior patterns.

Who we share your data with

We do not share your personal data with third parties unless required for spam detection, analytics, or as part of regulatory compliance.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

If you have any privacy-specific concerns, you can reach us through the contact forms provided on our website.

Additional Information

How we protect your data

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure.

What data breach procedures we have in place

In the event of a data breach, we will notify affected users promptly and take necessary steps to secure the data and resolve the breach.

What third parties we receive data from

We may receive anonymized data from third-party services such as analytics providers to improve our website’s performance and user experience.

What automated decision-making and/or profiling we do with user data

We do not engage in automated decision-making or profiling that has a significant impact on users.

Industry Regulatory Disclosure Requirements

We comply with all industry regulations applicable to our business and website operations.

California Privacy Notice

Background and scope

This Privacy Notice (“Notice”) describes how Dizzytogo.com (account.dizzyandvertigo.com) (“Dizzy & Vertigo”) protects the privacy of personal information for consumers residing in California under the California Consumer Protection Act (“CCPA”).

This Privacy Policy does not apply to protected health information that we collect from individuals pursuant to the Health Insurance Portability and Accountability Act (HIPAA).

Dizzy & Vertigo specializes in the assessment, treatment and management of dizziness – related symptoms. Dizzy & Vertigo collects, uses, and discloses personal information on our mission of providing care for dizziness – related conditions. We are committed to protecting the privacy and confidentiality of personal information and to maintaining various physical, electronic and procedural safeguards to protect personal information in our care.

What Personal Information do we Collect?

Personal information refers to data that could be used, alone or in combination with other data, to identify you as an individual. Personal Information also includes information designated as such under California law. Personal Information does not include publicly available information, or information that is deidentified or aggregated information.

Dizzy & Vertigo collects the following categories of personal information:

Identifiers:
- contact information (such as name, postal address, telephone number, email address);
Personal information described in Cal. Civ. Code § 1798.80(e), but not otherwise described including signature, credit card number, and medical information; and
Internet or other electronic network activity (such as access logs).

The above information may be collected about the user who creates an account or accesses their Dizzy & Vertigo account. Consistent with the Terms of Use, users under the age of 18, must have parental consent prior to creating a user account. For children under the age of 13, a parent or legal guardian must create the user account on behalf of the child and supervise the child’s use of the Dizzy & Vertigo applications at all times.

How do we collect personal information?

Dizzy & Vertigo collects personal information from the following categories of sources:

You, we collect personal information directly from our interactions with you, for example:
When you book an appointment, either online or by telephone. When you provide information by telephone or in person.
Referring physicians or other third parties involved in your treatment plan, as authorized by you; and
Service providers/contractors/third parties that manage, maintain, and protect our facilities and services, for example:
- Network security providers for our on-premise IT environment
- Payment processors

Why do we collect your personal information?

Dizzy & Vertigo collects Personal Information for the following purposes:

providing you with access to our services, including providing video content to you, providing you with access to our content, creating and maintaining an account with us, and processing your payments;
managing, maintaining, and protecting our digital environment, such as our network environment, our websites, and our applications, including detecting, deterring, protecting against, and investigating fraudulent, unauthorised, unlawful, or illegal activities;
complying with and enforcing our legal requirements, including regulatory reporting and compliance, requests from law enforcement, requests of governmental authorities, and valid court orders or from other valid legal process; and
performing business functions necessary to support and maintain the business of Dizzy & Vertigo, including internal accounting and administration.

Is personal information sold or shared with third parties?

In the preceding 12 months we have not “sold” (as the term “sale” is defined in the CCPA) and/or “shared” (as the term “share” is defined in the CCPA) any personal information.

To our actual knowledge we do not sell or share the personal information consumers under 16 years of age.

Is personal information disclosed?

Dizzy & Vertigo may have disclosed your Personal Information to the persons or entities described in this Section. We do not disclose your Personal Information to other parties, except as described in this Notice. The parties to whom we disclose Personal Information in this Section are required to maintain the confidentiality of such Personal Information and are prohibited from using your Personal Information for purposes other than those agreed. As used in this section, “disclose” means transfer, send, or otherwise make available or accessible to another person or entity, but does not include selling or sharing as those terms are defined under the CCPA.

Your Personal Information may be disclosed to the following categories of parties:

Service providers, contractors, and suppliers who perform services to facilitate the business of Dizzy & Vertigo, such as accountants, auditors, attorneys, tax advisors, insurance brokers, entities assessing our compliance with industry standards, investigation providers, payment processing providers, security vendors, information technology vendors, and other similar services (“Service Providers”);
Transactional parties, in the event of any contemplated or actual re-organization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stocks (“Transactional Parties”);
Government agencies, law enforcement authorities, or judicial bodies (“Governmental Authorities”);

In the preceding 12 months we disclosed personal information as follows:

Category of Personal Information	Category of Third Party	Purpose of Disclosure
Identifiers	· Service Providers · Research Partners · Transactional Parties · Governmental Authorities	· Provide services · Protect digital environment · of persons · Comply with Governmental Authorities · Perform business functions of Dizzy & Vertigo
Personal Information described in Cal. Civ. Code § 1798.80(e)	Service Providers Research Partners Transactional Parties Governmental Authorities	· Provide services · Protect digital environment · Comply with Governmental Authorities · Perform business functions of Dizzy & Vertigo
Internet / Electronic Network Activity	· Service Providers · Research Partners · Transactional Parties · Governmental Authorities	· Provide services · Protect digital environment · Comply with Governmental Authorities · Perform business functions of Dizzy & Vertigo

We do not use or disclose your sensitive personal information for purposes other than those allowed under the CCPA, including Section 7027, subsection (m).

How secure is my Personal Information?

Dizzy & Vertigo maintains appropriate safeguards in place to protect the security, confidentiality, and integrity of your personal information. Safeguards may include administrative, physical, and electronic safeguards to protect against the unauthorized access, disclosure, alteration, destruction, loss, or misuse of your personal information.

Who do I contact to give feedback, ask questions, or make complaints?

Questions, comments, or concerns related to this Notice or our privacy practices, can be made by contacting us at (310) 359-1894 and care@dizzyandvertigo.com.

If you wish to exercise any of your Rights, please see Section 7 of this Notice.

Changes to our Notice

We reserve the right to amend this Notice from time to time. As required, we will notify you of an updated and amended copy of this Notice.

This Privacy Notice was last updated on 4/13/2024